Setting Up External Payment Type

[firstbookportland]

According to the Help, I should be able to set up an External Payment Type by going to
Admin > Site Settings > Ticket Sales > Online Ticket Sales AND
Admin > Site Settings > Gala Auction > General

When I try both of these, I don’t see any options other than Cash, Check, or Credit Card.

All of our tickets will be purchased externally so I need to set up this payment option.

What am I missing? Thanks!

[kris]

TipTop subscriptions do not include the external or custom payment options - credit cards are the only payment method available for online transactions.

Our apology for the confusion - it sounds like you’re looking at some out of date help documentation (the details you provide are years old - before we even offered TipTop subscriptions). Can you provide a link so we can review what you’re seeing and make sure the most current help articles are the first to be found?

Here is the current help article for external payments: https://support.tofinoauctions.com/hc/en-us/articles/204927139-Recording-External-Credit-Card-Payments

[firstbookportland]

I found that same text in multiple help articles from inside the software. One example is in: Decision Point: What Payment options do you want to offer for Online Ticket Sales?

If there isn’t an external payment type in tip top, how do you suggest recording tickets that are sold externally, create a $0 ticket?

Thanks.

[kris]

Tip Top subscriptions support internal ticket sales (someone from your team entering tickets from rsvp forms or selling tickets onsite) with check/cash or credit card payments and/or online ticket sales with credit card payments only.

If you can find a workaround that meets your needs (such as selling $0 tickets online and collecting payment offline), you are welcome to do so, but we can’t recommend things the software doesn’t support.

Thanks for the lead on the out of date help articles - we will get them updated in the next few days.